DHHS Adds Spanish Version To ePass website PDF Print E-mail
State Government
By Administrator   
Tuesday, 10 November 2020 11:27
The North Carolina Department of Health and Human Services upgraded the mobile-friendly ePASS website to include a Spanish language option. The enhancement to the state’s online application portal for Medicaid and Food and Nutrition Services (FNS) provides access to program information in Spanish, as well as the ability to complete the application process online in Spanish, which was previously only possible using a paper form.
"Removing language barriers helps meet the needs of a wider population, while continuing to support the practice of social distancing measures," said NCDHHS Deputy Secretary for NC Medicaid Dave Richard. "The entire application process can be accomplished from the safety and convenience of the home."
Additional ePASS features that were updated in June 2020 include: 
More efficient application processing for Medicaid applications
Improved look and feel making navigation easier on multiple device types
Fewer questions included on the application
Applicants only answer questions applicable to them
Personalized dashboards with important account information and notifications
Guidance throughout the site based on frequently asked questions
Ability to attach documents easily
Links to relevant program information
Links to paper applications and voter registration
These improvements will remain in place beyond the COVID-19 pandemic and do not impact previously submitted applications. Questions about an existing application should still be directed to county departments of social services.
To learn more about the new features of NC FAST’s ePASS upgrade, visit the Medicaid / NC Health Choice webpage or the NCDHHS Food and Nutrition Service webpage. 
Last Updated on Tuesday, 10 November 2020 11:28
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